Privacy Policy

The data controller responsible for your personal data is the sole proprietorship registered in Bosnia and Herzegovina under the name below. For privacy-related questions, contact us using the details in Section 10.

We may collect and process the following categories of personal data, depending on how you interact with us:

• Contact details you provide (such as name, email address, company name and message content) when you email us or communicate with us.
• Booking information you enter when scheduling a consultation through our online calendar (handled by Zoho Calendar / Zoho Bookings).
• Technical data automatically collected when you visit our website, such as IP address, browser type, device information, pages viewed and approximate location — typically via our hosting and security provider (Cloudflare).
• Cookie and similar technologies data as described in Section 6.

We use personal data only for legitimate business purposes, including:

• Responding to inquiries and providing information about our services.
• Scheduling and managing consultation appointments.
• Operating, securing and improving our website.
• Complying with legal obligations applicable in Bosnia and Herzegovina and, where relevant, the EU General Data Protection Regulation (GDPR).

Where GDPR applies, we rely on one or more of the following legal bases: your consent (for example when you submit a form or book a call), performance of steps prior to entering a contract at your request, our legitimate interests in operating and marketing our business (balanced against your rights), and compliance with legal obligations.

We use trusted third-party providers that may process personal data on our behalf or as independent controllers:

• Zoho (Zoho Mail, Zoho Calendar / Bookings) — for email and appointment scheduling. Their privacy practices are governed by Zoho’s own policies: https://www.zoho.com/privacy.html
• Cloudflare — for website hosting, delivery and security. See: https://www.cloudflare.com/privacypolicy/
• Google Fonts — fonts may be loaded from Google servers when you visit our site. See: https://policies.google.com/privacy

We do not sell your personal data. We share data with service providers only as needed to deliver our services and under appropriate safeguards.

Our website uses essential cookies and similar technologies required for basic functionality and security. We do not use advertising or profiling cookies. You can control cookies through your browser settings; disabling essential cookies may affect how the site works.

We keep personal data only for as long as necessary for the purposes described in this policy, unless a longer retention period is required by law. Inquiry and booking records are typically retained for up to 24 months unless a business relationship continues or legal obligations require longer storage.

Depending on applicable law (including GDPR where it applies), you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal exceptions.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority in your country.

To exercise these rights, contact us at the email below. We will respond within a reasonable time, and no later than one month where GDPR applies.

Some of our service providers (such as Zoho, Cloudflare and Google) may process data outside Bosnia and Herzegovina, including in the United States or the European Union. Where required, we rely on appropriate safeguards such as standard contractual clauses or provider certifications.

For privacy questions or to exercise your rights, contact:

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy where permitted by law.